b2b Solutions

Steven O'Toole
Business History

Proficient in managing all aspects of IT strategy and delivery, with an emphasis in retail systems. Twenty (20) years of experience in roles of increasing responsibility for companies in the retail/petroleum, health care and insurance industries. Extremely knowledgeable in c-store/petroleum systems and business processes, including in-depth supplier knowledge and hands-on experience with most of the major industry applications. Well-versed in numerous project management methodologies with experience managing all phases of the IT project life cycle. Excellent analytical and communication skills.

EXPERIENCE

b2b Solutions, LLC, Lake Forest, Illinois (July 2007 – present)
Project Management Consultant, PetroSun Fuel

Responsible for planning and executing all IT activities to support the acquisition and operation of a chain of 100 convenience/fuel sites, including:
- relocating the entire IT infrastructure of servers, telecommunications, applications, and desktop equipment
- implementing PDI Enterprise General Ledger an Accounts Payable to replace the outdated financial system
- transitioned site to home office connectivity without incremental cost or site disruption
Completed the entire project on time and on budget with no unplanned outages

ConocoPhillips (January 2006 – June 2007)
Point-of-Sale and Card Payment Strategy Consultant

Led team charged with reinventing the Point-of-Sale (POS) environment for 10,000+ sites across company operated, marketer and dealer channels of trade
Analyzed the current POS and telecommunications environment, identified shortcomings and opportunities for improvement
Prepared detailed financial models of all alternatives, including a comprehensive Decision and Risk Analysis to quantify the range of likely financial outcomes for ConocoPhillips and its marketers
Identified the Electronic Payment Server (EPS) with managed broadband service as the preferred approach based on cost, functionality, support of marketing programs, ability to provide POS independence and adherence to emerging industry standards
Developed a marketer offer that effectively split the EPS and broadband solution costs between ConocoPhillips and its customers to maximize the likelihood of rapid adoption

BP (January 2003 – January 2006)
US Business Information Manager & Global Site Systems Program Manager

Responsible for all IT delivery in support of 1,200 company operated and 600 franchise BP and ARCO retail sites for the US Convenience Operations business unit (USCO)
Member of the USCO Leadership Team reporting to the Senior Vice President of US retail operations
Represented the US in selecting SAP Retail as the common global financial and merchandising application for approximately 5,000 company operated retail locations.
Led the global program to deliver a common point-of-sale and back office application and site hardware for all 7,000 company operated and franchise BP sites worldwide:
- Managed a team of eight (8) employees and dozens of supplier and contracted resources from around the world to successfully plan and deliver the two year, $16 million project
- Delivered dramatically improved site systems functionality to increase gross margin, improve reliability, and reduce site system purchase costs by 50%+ over legacy systems
- Implemented pilots in Germany and the US, and planned rollout to sites in Portugal, US, Germany, Australia and New Zealand
- When fully deployed, will consolidate 55 POS and 12 back office systems to one application set with common hardware, software and support processes
Led the program to standardize credit card processing across all 11,00 company operated, franchise, dealer and jobber locations in the US through an innovative approach known as Electronic Payment Server (EPS) which separates card processing from the POS application. Rollout began in late 2005.
Implemented customer-self service kiosk technology in all US Wild Bean Café sites in support of the BP quick service restaurant offer

Clark Retail Enterprises (August 2001 – December 2002)
Retail Systems Manager

Managed all point-of-sale, back office and headquarters systems in support of 300 franchised White Hen Pantry locations and approximately 800 company operated Clark sites using the Retalix StorePoint suite of applications
Led the IS team in the planning of a $20 million project to replace the point-of-sale and back office business processes and systems for the Clark operation
Facilitated cross-functional assessment sessions to evaluate the organization’s business processes and system tools. Identified opportunities to increase revenues and decrease costs through automation, process re-engineering and improved access to data.
Created functional requirements to address each opportunity identified during the assessment sessions
Developed detailed development, hardware, software, installation, training and support budgets and plans for the full project life cycle
Managed the implementation, support and analysis of the project’s beta sites

Teleion Corporation (March 1998 – August 2001)
Project Manager, Internal Projects (January 2001 – August 2001)

Managed all phases of the development of an integrated web site and content management system for Eli-Lilly to support the introduction of a new pharmaceutical. The application technologies included VB, ASP, XML and SQL. The six-month effort spanned the initial proposal, development, testing, and implementation of the site and application.
Managed the design, development, client interaction and implementation of several web sites and custom applications

Consultant, Roundtree Capital (January 2002 – August 2000, part time)

Developed and successfully executed the plan to implement a centralized price book, POS scanning and category management reporting for approximately 60 convenience stores in El Paso, Texas using PDI's pricebook system and Verifone and Wayne POS devices
Provided technical guidance for other MIS initiatives as requested

Consultant, Amoco Corporation (June 1998 part time)

Prepared an analysis and comparison of three prominent convenience/petroleum back office and host systems that Amoco was considering (Radiant, PDI and TSW!)

Consultant, CNA Insurance (March 1998 – December 2000)

Managed the initial phases of a $2 million project to integrate a new life insurance company into approximately 30 applications company-wide within CNA. Developed the Project Charter, Statement of Work, Roles and Responsibilities, Risk Assessment, Budget, Project Plan, Requirements, Change Control, and Status Report processes.
Managed the development of a new disability claims processing system, including planning and overseeing development, architecture design, interface development, training, testing, deployment and communications activities. The application was written in VB and utilized MTS and an Oracle database.
Coordinated the desktop and laptop conversion of 750+ user systems in over 20 locations to CNA’s newer Windows NT desktop and laptop environment, including budget management, scheduling, project communications and support processes
Managed the migration of 70 applications to a centrally managed and distributed approach using Microsoft’s SMS technology

Amoco Corporation (June 1991 – March 1998)
Business Systems Manager, Split Second Business Unit (September 1997 – March 1998)

Managed the systems efforts in support of Amoco’s innovative retail initiative.
Conceived and implemented a detailed food service margin analysis program using Oracle data warehouse and PDI information
Managed the development and implementation of a multi-vendor franchise system solution and coordinated its implementation in Amoco’s first franchisee location in Atlanta. The POS platform utilized was Verifone Ruby interfaced to the TSW! back office system for site maintained item-level inventory management.

Back Office Team Lead, Retail Systems (April 1994 – September 1997)

Managed the team responsible for all store-level and consolidated management systems for the company’s 400+ retail outlets, including:
- PDI back office and host systems for store accounting and pricebook support
- JD Edward financial system
- XcelleNet for store and operations management communications
- interfaces to POS systems, marketing data warehouses and corporate financial systems
Identified business requirements and system selection criteria for Amoco’s Next Generation POS/Back Office selection process, participated in the creation a comprehensive Request for Information (RFI) and analyzed vendor responses
Coordinated all aspects of the back office system implementation effort including business process mapping, requirements definition, custom development, testing, and installation support.
Provided regular updates to all levels of management and participated extensively in Oversight Committee meetings to determine overall project direction
Developed a field automation system to provide remote laptop users with timely reporting and a consistent desktop configuration
Successfully installed the Radiant POS system in three pilot sites

Systems Analyst, Retail Systems (June 1991 – April 1994)

Worked closely with internal clients from the operations, financial, marketing, and technical groups to assess business needs and implement solutions in support of Amoco's initial Split Second concept. Numerous advanced automation concepts were piloted, including item-level inventory management, wholesaler EDI for item maintenance and store invoices, use of handheld scanners for receiving/price verification/inventory, and assorted POS and back office device interfaces. The applications utilized included MSI's PC-based point-of-sale system, a proprietary store back office system, XcelleNet, JDA pricebook and centralized marketing system, and JD Edward financials.
Installed and supported the Split Second POS and back office systems in 35 sites in three major markets

Crescent Counties Foundation for Medical Care (February 1989 – June 1991)
Office Automation Manager

Iowa Foundation for Medical Care, Inc. (August 1987 – October 1988)
Financial Systems Specialist

EDUCATION
B.S. in Computer Information Systems – Drake University.